Turn off the sure lock aka vacation mode on the wall console check if limits are properly set check the door balance condition and door spring check opening force control or force settings.
Genie garage door not responding to remote.
See your owner s manual for more details.
Dirty worn or wet contacts inside of the battery case inhibit the electrical current.
How to fix a garage door opener remote that has stopped working check the batteries.
If this is the reason you will need to reengage the carriage.
The method to reengage the carriage depends on the model of garage door opener you own.
Also try unplugging the garage door opener and re plugging the unit back into the outlet.
Your garage door may be disconnected from the opener.
Check that the emergency release cord has not been pulled.
Check the battery contacts.
The most common cause of garage door remote control failure are weak or dead batteries.